In the fast-paced world of fertility clinics, Pacific Northwest Fertility (PNWF) stands out for its commitment to personalized care and patient satisfaction. Seeking to elevate their services further, PNWF integrated EngagedMD, a decision that helped to improve the patient journey and staff experience.
A focus on personalized care
In 2017, Emily Gray, Clinical Services Manager, discovered EngagedMD while seeking ways to streamline consent processes. Simultaneously, the clinic aimed to enhance patient convenience by minimizing in-person appointments and paperwork hassles. With the decision to implement EngagedMD, PNWF was able to simplify consent signing, reduce errors, and provide invaluable patient education—all in one platform.
Since its adoption, using EngagedMD's average savings of 56 minutes per patient, we have been able to give PNWF nearly 9,000 hours of reclaimed time, allowing staff to focus on personalized care, professional growth, and self-care. Emily notes, "As we've transitioned into a more digital era, the value of eLearning modules has become increasingly evident."
Elevating staff confidence and catering to diverse learning styles
In today's healthcare landscape, PNWF constantly strives to balance personalized care with operational efficiency. Pre-EngagedMD, the clinic relied on traditional methods like handouts and face-to-face sessions for patient education. While effective, these methods lacked the flexibility demanded by modern healthcare.
The EngagedMD platform enables PNWF to offer a flexible, multifaceted approach to patient education, significantly boosting staff confidence in the process. "The staff can track patient progress, ensuring that patients receive accurate, comprehensive, and consistent information," said Emily, explaining how the tracking feature relieves staff from the pressure of wondering whether they've covered the essential points and allowing them to focus on what they do best—providing personalized care.
EngagedMD's educational modules accommodate a variety of learning styles, enriching PNWF's approach to patient education. "The dual approach to education—automated modules and personalized care—ensures that we cater to different learning styles," Emily adds.
Patients have seen the benefits of this as well. “[The modules] helped to reinforce information discussed with doctors, and I appreciated the visual component for my learning style, as well, ” said one PNWF patient.
From paper to digital efficiency
EngagedMD enabled PNWF to get rid of the cumbersome paper-heavy processes that were increasing the risk of error and consuming valuable time, and use the platform to streamline processes and create a secure, efficient environment that fosters exceptional care through its integration into clinical and lab operations.
Emily highlights, "Adjusting plans and sending consents is now effortless, eliminating unnecessary patient visits." EngagedMD's adaptability and features have empowered PNWF to focus on personalized care confidently.
A more efficient and effective fertility experience
Through streamlined consent processes, reduced errors, and comprehensive patient education, the partnership between EngagedMD and PNWF has facilitated a more efficient and effective clinic environment - reclaiming valuable staff time and improving the patient experience, highlighting PNWF's commitment to personalized care and operational excellence.