Dr. Thomas of Peachtree Orthopedics is committed to providing exceptional care while maintaining a focus on efficiency and patient empowerment. As a specialist in joint care, he has integrated EngagedMD’s educational modules into his practice, he’s enhanced both patient education and clinic efficiency, making sure that each patient is well-prepared and confident as they move through their care journey.
In-office engagement and increased efficiency
One feature Dr. Thomas particularly appreciates is how patients engage with the modules while they wait for their consultations. “I love walking by the rooms and hearing the videos playing,” he said. It’s a simple yet powerful way to reinforce the education and ensure that patients are fully prepared before they even sit down with him.
While waiting in their exam rooms, patients review the basics and highlights of the modules, familiarizing themselves with key topics related to what they are there to see Dr. Thomas for. By the time they’re in with Dr. Thomas, they’re already informed on the fundamental aspects. Afterward, they receive access to additional content to review at home at their own pace, ensuring they stay engaged and well-informed for whatever path they choose.
By using the modules in the office, patients make the most of their waiting time. This reinforces key concepts and allows Dr. Thomas to focus on more specific concerns during consultations. This approach not only empowers patients but also helps reduce the time Dr. Thomas spends on repetitive educational content.
Efficient use of time and improved patient experience
Since implementing EngagedMD, Dr. Thomas has seen a reduction in consultation times for surgical patients, saving 30-50 minutes per day. On average, each consultation is 4-5 minutes shorter, giving him more time to address patient-specific concerns and further personalize the care experience.
The benefits extend beyond just the consultations. Dr. Thomas has found that with the modules handling the common questions patients typically ask, there’s less need for his staff to field phone calls and portal messages. Preliminary data shows that over 70% of patients who receive the EngagedMD modules do not need to follow up with additional questions, freeing up staff time and reducing unnecessary interruptions.
Improved patient confidence and satisfaction
The impact on patient confidence is clear. By offering patients the opportunity to learn at their own pace and ensuring they arrive at consultations well-prepared, Dr. Thomas has transformed the clinic experience. Not only are consultations more efficient, but patients feel empowered and informed throughout their journey, from pre-op to post-op recovery.
Dr. Thomas is excited about the potential for even greater patient engagement in the future. With its success, the clinic decided to make EngagedMD its standard digital experience for all joint replacement patients, further improving patient education and streamlining care. Erika Noll, Chief Operating Officer, shares this enthusiasm, emphasizing the impact of quality education on patient outcomes. "Providing patients with the right information at the right time is critical in orthopedics," she said. "I'm thrilled that we are partnering with EngagedMD to drive a better patient experience, reduce surgical cancellations, and improve outcomes. EngagedMD has freed up our providers, nurse case managers, and clinical staff to focus on patient care." Peachtree Orthopedics sees EngagedMD as more than just an educational tool but as a way to enhance patient care throughout the entire process, increasing satisfaction and ensuring the best possible outcomes.