When Dr. Bradley joined Golden State Orthopedics & Spine as a new doctor, he set out to create a practice that stood apart in a field where patient interactions can often feel impersonal. He was determined to focus on an often-overlooked aspect of care: patient service and education. For Dr. Bradley, exceptional service meant ensuring patients felt informed and empowered to make decisions that fit their unique circumstances. As he put it, “It’s an important part of the care I’m trying to deliver. Yes, I want to focus on the surgery, but investing the time in teaching patients about the medical problem and available treatments can dramatically improve outcomes and help patients advocate for themselves..” EngagedMD offered an effective solution to integrate consistent patient education into his workflow, enhancing the quality of care while freeing up valuable time for more personalized interactions.
Streamlining patient education and communication
Dr. Bradley's new practice and the number of patients seeking care from him is rapidly growing, and EngagedMD has been instrumental in managing this growth without sacrificing the quality of patient communication. The platform provides patients with consistent, detailed educational content that answers many common questions about surgery, preparation, and recovery.
Previously, patients often required additional appointments or follow-up calls to clarify information discussed during consultations. With EngagedMD, much of that burden has been alleviated. Patients arrive at appointments better prepared allowing Dr. Bradley and his team to focus on specific concerns rather than revisiting the basics.
In fact, 80% of patients who completed the educational modules said they no longer needed to call the clinic with questions. As one patient shared, “Being educated on my upcoming knee surgery helped me and my family understand what to expect in those coming days, weeks, and months. I feel well-prepared and have full confidence in my orthopedic surgery team.”
Building patient confidence
One of the most noticeable benefits of using EngagedMD has been the improvement in patient confidence. The modules provide a detailed breakdown of every step of the surgical journey, from pre-op preparations to recovery milestones. Patients feel more in control of their health decisions and better equipped to advocate for themselves.
Patients have responded positively to this approach, with 80% of patients agreeing the module improved their overall care experience and 61% of patients saying the modules increased the chances they would recommend Dr. Bradley. One patient highlighted how the education positively impacted their experience: “It helps to better understand the process to set realistic expectations for recovery.” Another shared, “Setting expectations and understanding the process allows me to move forward with confidence that this was going to improve my quality of life.”
This level of preparation has not only reduced patient anxiety but also helped Dr. Bradley’s team field fewer pre-op and post-op calls. As Dr. Bradley reflects, “There’s a lot of anxiety in healthcare, and people often forget to ask questions. By reinforcing key topics over and over again, we help prevent those lingering concerns from arising later or causing patients undue duress from time spent with that uncertainty.” With patients arriving better educated, the clinic has lightened its workload, leading to more time for individualized care.
An integral part of patient care
For Dr. Bradley, EngagedMD has become a crucial component of the patient experience he strives to deliver. The platform enables him to provide high-quality education that enhances outcomes, builds trust, and strengthens patient-provider relationships.